At Mister Cozy, we aim to ensure customer satisfaction with every purchase. Please read our returns and exchanges policy below.

1. Eligibility for Returns

• Products are eligible for return only if they are defective, damaged during transit, or do not match the order placed.
• Non-defective mattresses are not eligible for returns due to hygiene concerns.

2. Return Conditions

• A return request must be initiated within 7 days of delivery.
• The product must be in its original condition, unused, and in the original packaging with all tags intact.
• Proof of purchase (bill or invoice) is mandatory for processing returns.

3. Return Process

• Email your return request to info@mistercozy.in with details of the issue, order number, and photos of the product (if applicable).
• Once approved, our team will arrange a pickup or guide you on the return process.

4. Exchanges

• Exchanges are only available for defective or damaged products.
• Replacement requests follow the same process as returns.
• Exchanges are subject to product availability.

5. Refund Policy

• Refunds will be initiated after the returned product passes quality inspection.
• Refunds will be processed within 7-10 business days via the original payment method.
• Shipping charges, if any, are non-refundable unless the return is due to an error on our part.

6. Non-Returnable Items

• Custom-made mattresses and accessories.
• Products with visible signs of misuse or physical damage caused after delivery.

7. Contact Us

For assistance with returns or exchanges, please contact us at info@mistercozy.in or call our customer care.